Regulations & Policies
Regulatory Compliance & Safety Information
Licensed Executive Transportation Provider | Dallas-Fort Worth, TX
At Majestic VIP Limos DFW LLC, your safety, comfort, and satisfaction are our top priorities. We operate with full compliance under the City of Dallas Transportation-for-Hire Ordinance (Chapter 47A, SEC. 47A-2.1.7). This page outlines our legally required public information, as well as our internal company policies related to safety, driver behavior, customer rights, and service standards.
1. Chauffeur Rates & Transparent Pricing
We believe that luxury transportation should come with clarity and honesty. Our pricing is calculated based on your service type, vehicle class, total trip time, and distance traveled. There are no hidden fees, no surge pricing—just straightforward, premium service.
Our Services Include:
- Hourly Chauffeur Services – Perfect for business meetings, city tours, or extended events
- Point-to-Point Transfers – Direct transportation from one location to another
- Airport Pickups & Drop-offs – DFW International & Dallas Love Field (DAL)
- Special Events – Weddings, proms, galas, corporate functions, and celebrations
- Stretch Limo & Party Bus Packages – Group transportation with luxury amenities
All bookings are priced before confirmation, and you’ll receive a detailed invoice showing exactly what you’re paying for. For a custom quote tailored to your needs:
📞 Call: (855) 777-6847
📧 Email: [email protected]
2. Zero Tolerance Drug/Alcohol Policy
⚠️ Strict Zero Tolerance Policy
Majestic VIP Limos DFW LLC enforces a Zero Tolerance Policy regarding drug and alcohol use by all chauffeurs and operational personnel. This policy is designed to maintain the highest standards of safety and professionalism for our passengers, staff, and the community.
🔒 Policy Summary
Driving under the influence of alcohol or drugs is both illegal and dangerous. Our chauffeurs must always be alert, focused, and responsible. This policy covers drug and alcohol use both on duty and off duty when it impacts work performance.
🔍 Detailed Requirements
- Legal Compliance: All chauffeurs must obey federal, state, and local laws, including DUI and DWI regulations
- Pre-Shift Restriction: Drivers must not consume alcohol within 8 hours of a scheduled shift
- On-Duty Ban: Absolutely no drug or alcohol use is permitted while on the job—no exceptions
- Random Testing: Drug and alcohol testing may be administered at any time without prior notice
- Post-Incident Testing: Any driver involved in an accident or violation must submit to drug/alcohol testing within one hour
- Prescription Disclosure: Drivers must inform management if they are taking prescription medication that could impair driving ability
🚨 Reporting & Enforcement
- Any suspicion of impairment by a customer or supervisor will lead to immediate suspension pending investigation
- Confirmed violations result in immediate termination and may involve notification of law enforcement
- We take every report seriously and investigate thoroughly to ensure passenger safety
🛡️ Your Safety is Our Priority: If you believe a driver is impaired or operating unsafely, please contact our 24/7 safety hotline immediately. Your report will be handled with urgency and confidentiality.
📞 Safety Hotline: (855) 777-6847
📧 Email: [email protected]
3. Company Contact Information
We maintain an open-door policy for communication, bookings, safety concerns, and accessibility inquiries. You can reach us 24/7 through multiple channels:
📍 Business Information
Operating Name:
Majestic VIP Limos DFW LLC
Service Area:
Dallas–Fort Worth, Texas
🕐 Hours of Operation
Bookings:
24/7 by appointment
Support:
Available anytime
4. Wheelchair-Accessible Vehicles
Accessibility is not just a requirement—it’s a commitment. We are dedicated to serving all clients, including those with physical disabilities or mobility challenges.
✓ ADA-Compliant Vehicles Available
Our wheelchair-accessible vehicles are fully compliant with the Americans with Disabilities Act (ADA) and equipped with:
- Hydraulic or ramp-assisted entry systems
- Secure wheelchair restraints and safety belts
- Spacious interiors for comfortable travel
- Trained staff to provide personalized assistance
Planning Your Accessible Ride: To ensure availability and proper vehicle assignment, please request an accessible vehicle at least 24 hours in advance. Our team will coordinate all details to ensure a comfortable and dignified experience.
5. Reporting Complaints to the City of Dallas
While we strive for excellence in every interaction, we understand that concerns may arise. We encourage you to contact us directly first so we can address any issues immediately. However, you also have the right to report complaints directly to the City of Dallas.
How to File a Complaint with the City:
- From within Dallas city limits: Dial 3-1-1
- From outside Dallas: Call (214) 670-3111
- Online: Visit dallas.gov/311
The City of Dallas reviews all complaints related to transportation-for-hire services and can provide additional support or enforcement actions if needed. Your feedback helps maintain high standards across the industry.
🌟 Our Promise to You
At Majestic VIP Limos DFW LLC, we don’t just offer luxury transportation—we deliver trust, integrity, and peace of mind. Our fleet is modern, our chauffeurs are professional, and our policies are designed to ensure the safest and most comfortable ride possible.
Every journey with us is backed by strict safety standards, transparent pricing, and a genuine commitment to exceeding your expectations.
We appreciate your trust and look forward to serving you.
📞 Need Help or Have a Question?
We’re available 24/7 to assist you
📞 Phone: (855) 777-6847
📧 Email: [email protected]
Whether you need a quote, have a safety concern, or want to book an accessible vehicle, our team is here to help.