Our Commitment to You

At Majestic VIP Limos, we understand that plans can change. We strive to provide flexible cancellation options while maintaining our commitment to excellent service. Please review our cancellation and refund policy below.

1. Reservation Cancellations

How to Cancel Your Reservation

To cancel your reservation, please:

• Contact us immediately via phone or email
• Provide your booking confirmation number
• Specify your scheduled pickup date and time

Cancellation time is calculated from when we receive your cancellation request, not from when you initially contact us.

7. Refund Processing

• Refunds, when applicable, will be processed within 7-10 business days
• Refunds will be returned to the original method of payment used for booking
• You will receive an email confirmation once your refund has been initiated
• Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account
• For any questions about refund status, please contact our customer service team

3. No-Show Policy

If a customer fails to show up at the designated pick-up location without prior notice, the full amount of the reservation will be charged, and no refunds will be issued. Please contact us immediately if you’re running late or need to reschedule.

4. Early Termination

If a customer decides to terminate the service earlier than the scheduled time, no partial refunds will be provided for the unused time. The full booking amount remains payable.

5. Vehicle Condition and Damages

• Damage Responsibility: Customers are responsible for any damage to the vehicle caused by them or their guests during the rental period. Costs for repairs will be billed directly to the customer.
• Cleaning Fees: Excessive cleaning fees may apply if the vehicle is returned in an unreasonably dirty condition (e.g., spills, stains, excessive trash, smoke odor, or bodily fluids).
• Standard wear and tear is expected and will not incur additional charges

6. Service Cancellations by Majestic VIP Limos

In the rare event that Majestic VIP Limos needs to cancel a service due to unforeseen circumstances (e.g., vehicle breakdown, mechanical issues, or emergency situations), customers will be given the following options:

• Reschedule: Choose an alternative date and time for your service at no additional cost
• Full Refund: Receive a 100% refund of your booking amount

We will make every effort to provide advance notice and find suitable alternatives for your transportation needs.

2. Changes to Reservations

Changes to reservations (such as date, time, or type of vehicle) are subject to availability and must be requested at least 48 hours before the scheduled service time.

• Modifications made 48+ hours before pickup: Free of charge (subject to availability)
• If changes result in a higher service cost, the customer will be required to pay the difference
• Changes requested with less than 48 hours notice may not be accommodated