1. Agreement to Service

When you book a service with Majestic VIP Limos, you’re entering into a binding agreement with us. These terms outline what you can expect from our service and what we expect from you as our valued client. By completing your reservation, you acknowledge that you’ve read, understood, and agreed to comply with all terms outlined in this document.

2. Payment Terms

To secure your reservation and ensure your luxury vehicle is ready when you need it, we require full payment at the time of booking. We understand the importance of flexibility and accept various payment methods to make your experience seamless:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Other approved payment methods as displayed during checkout

Your payment secures your chosen vehicle and dedicated chauffeur for your specified date and time. All payments are processed securely through our encrypted payment system to protect your financial information.

3. Booking Confirmation

Once your booking is complete, you’ll receive a detailed confirmation email within minutes. This email contains important information about your reservation, including:

• Pickup date, time, and location
• Drop-off location and estimated arrival time
• Vehicle type and amenities
• Chauffeur contact information (sent 24 hours before pickup)
• Your booking reference number

Please review this confirmation carefully as soon as you receive it. If you notice any errors or discrepancies, contact us immediately at (855) 777-6847 so we can make corrections before your scheduled service.

4. Service Availability & Vehicle Substitution

We pride ourselves on maintaining a pristine fleet and providing exactly what you’ve requested. However, in rare circumstances where your selected vehicle becomes unavailable due to unexpected maintenance or mechanical issues, we reserve the right to provide a vehicle of equal or greater value and class.

Rest assured, any substitute vehicle will offer the same level of luxury, comfort, and amenities you’ve come to expect from Majestic VIP Limos. If this situation arises, we’ll notify you as soon as possible and work with you to ensure you’re completely satisfied with the alternative arrangement.

5. Client Responsibilities & Conduct

We want everyone to enjoy a safe, comfortable, and memorable experience. To maintain the highest standards of service, we ask that all clients and their guests:

• Respect the vehicle: Our vehicles are meticulously maintained. Please treat them with care and respect.
• Follow the law: Illegal activities, including drug use, possession of illegal substances, and carrying firearms, are strictly prohibited.
• Drink responsibly: While we welcome celebrations, underage drinking is not permitted. Adults must drink responsibly and ensure minors in the vehicle do not consume alcohol.
• Follow chauffeur instructions: Our professional chauffeurs are trained to ensure your safety. Please follow their guidance at all times.
• No smoking: All our vehicles are non-smoking to maintain air quality and comfort for all clients.

6. Liability & Insurance

Our Commitment to Your Safety: Majestic VIP Limos maintains comprehensive commercial insurance coverage and employs only experienced, licensed chauffeurs who undergo rigorous background checks and training.

Limitations of Liability:

• We are not liable for delays caused by circumstances beyond our control, including traffic congestion, road closures, weather conditions, accidents, or other force majeure events.
• We are not responsible for personal belongings left in the vehicle. Please check for all your items before exiting.
• We are responsible for damages or injuries caused by the proven negligence of our employees while providing service.

Client Liability: Clients are financially responsible for any damage to the vehicle caused by themselves or their guests during the rental period. This includes, but is not limited to:

• Interior damage (tears, burns, stains)
• Exterior damage
• Excessive cleaning requirements (vomit, spills, or other substantial messes)

Damage costs will be assessed fairly and billed to the payment method on file. We’ll provide photographic evidence and detailed invoices for any charges.

7. Privacy & Data Protection

Your privacy matters to us. We collect and store personal information necessary to provide our services, including your name, contact details, pickup/drop-off locations, and payment information. This data is:

• Stored securely using industry-standard encryption
• Never sold or shared with third parties for marketing purposes
• Used only to facilitate your service and improve our offerings
• Retained in accordance with applicable data protection laws

For complete details, please review our full Privacy Policy available on our website.

8. Complaints & Service Issues

Your satisfaction is our priority. If something doesn’t meet your expectations, we want to make it right. Here’s how to reach us:

9. Changes to These Terms

As our business evolves and regulations change, we may need to update these terms and conditions. When significant changes are made, we’ll notify active clients via email. The most current version will always be available on our website with the revision date clearly displayed at the top.

Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.

10. Governing Law & Jurisdiction

These terms and conditions are governed by the laws of the state where your service is provided. Any legal disputes arising from our services must be filed in the appropriate jurisdiction within that state.

By booking with Majestic VIP Limos, you consent to the jurisdiction of the state courts where the service originates.