At Majestic VIP Limos, we understand that plans can change. We strive to provide flexible cancellation options while maintaining our commitment to excellent service. Please review our cancellation and refund policy below.
1. Reservation Cancellations
100% REFUND
Full Refund
Customers may cancel their reservations up to 48 hours before the scheduled service time for a full refund. No questions asked, full amount returned to your original payment method.
50% REFUND
Partial Refund - Cancellation Fee Applies
Cancellations made within 24 hours of the scheduled service time will incur a cancellation fee of 50% of the total booking amount. This helps us cover operational costs already incurred for your reservation.
NO REFUND
Non-Refundable
No refunds will be issued for cancellations made less than 24 hours before the scheduled service time. At this point, our driver and vehicle have been fully allocated to your service.
How to Cancel Your Reservation
To cancel your reservation, please:
Contact us immediately via phone or email
Provide your booking confirmation number
Specify your scheduled pickup date and time
Cancellation time is calculated from when we receive your cancellation request, not from when you initially contact us.
7. Refund Processing
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Refunds, when applicable, will be processed within 7-10 business days
Refunds will be returned to the original method of payment used for booking
You will receive an email confirmation once your refund has been initiated
Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account
For any questions about refund status, please contact our customer service team
⚠️ Important Note: For emergency situations, medical emergencies, or special circumstances beyond your control, please contact us directly. We evaluate each situation on a case-by-case basis and may make exceptions to our standard policy.
3. No-Show Policy
If a customer fails to show up at the designated pick-up location without prior notice, the full amount of the reservation will be charged, and no refunds will be issued. Please contact us immediately if you're running late or need to reschedule.
4. Early Termination
If a customer decides to terminate the service earlier than the scheduled time, no partial refunds will be provided for the unused time. The full booking amount remains payable.
5. Vehicle Condition and Damages
Damage Responsibility: Customers are responsible for any damage to the vehicle caused by them or their guests during the rental period. Costs for repairs will be billed directly to the customer.
Cleaning Fees: Excessive cleaning fees may apply if the vehicle is returned in an unreasonably dirty condition (e.g., spills, stains, excessive trash, smoke odor, or bodily fluids).
Standard wear and tear is expected and will not incur additional charges
6. Service Cancellations by Majestic VIP Limos
In the rare event that Majestic VIP Limos needs to cancel a service due to unforeseen circumstances (e.g., vehicle breakdown, mechanical issues, or emergency situations), customers will be given the following options:
Reschedule: Choose an alternative date and time for your service at no additional cost
Full Refund: Receive a 100% refund of your booking amount
We will make every effort to provide advance notice and find suitable alternatives for your transportation needs.
2. Changes to Reservations
Changes to reservations (such as date, time, or type of vehicle) are subject to availability and must be requested at least 48 hours before the scheduled service time.
Modifications made 48+ hours before pickup: Free of charge (subject to availability)
If changes result in a higher service cost, the customer will be required to pay the difference
Changes requested with less than 48 hours notice may not be accommodated